Begin to see the bigger picture; looking outward to where your business sits in the market and examining your competitors. Develop a better understanding of your business; by harmonizing your project needs with your company’s direction. Gain a different perspective on how you are perceived by / interact with your customers.
We sit on the same side of the table as YOU to provide business solutions to business problems. We don’t try to sell you the latest techno gizmo – instead – we listen to your business problem and offer several strategies to resolve the ROOT of the problem and achieve your objectives.
Our goal is to answer every call with a LIVE person. Forget being in automated menu hell. If you happen to get our voicemail it becomes a ticket on our service board immediately and you can be sure to get a call back
We don’t pursue every company that needs computer support. We choose only clients that share in our values. Serving a company’s IT and critical process automation needs is a HUGE responsibility that we take that very seriously. It takes teamwork and a solid commitment to good communication, excellence, and industry best practices to serve a company in an excellent manner. If we cannot succeed in an excellent manner because of value differences – we simply don’t pursue the opportunity
Proper documentation of your network is critical for fast resolution of problems and to get projects done right the first time. It’s not even a question for us: all requests are documented, resolution is documented, diagrams of your system and processes are created…and your passwords are stored in a secure, encrypted location.
At Softlakes we follow and enforce Security Best Practices for all our clients, as well as internally. Your Security is only as good as the weakest link in the chain. We educate our team and our clients on cyber security to keep networks safe. We got your back!
At Softlakes we follow and enforce Security Best Practices for all our clients, as well as internally. Your Security is only as good as the weakest link in the chain. We educate our team and our clients on cyber security to keep networks safe. We got your back!
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